Your AI Safety Shield for Amazon, Etsy & eBay
Answer buyer messages in seconds. Protect your ODR, prevent unauthorized refunds, and get a clear internal strategy — powered by marketplace rules.
10 free replies every month. No credit card needed.
Messages
1,200 replies / month
Sample conversations, not a live demo.
How it works
Three steps, right on the marketplace page you already use.
- 1Highlight text in inbox
- 2Review AI Strategy & Reply
- 3Paste in 1-Click
Built to protect your store
Replies that follow the rules, protect your margins and keep your account safe.
Zero Accidental Refunds
Protect your margins. SwiftReply follows marketplace rules and your custom store notes. Without your explicit green light, it will never promise refunds, replacements, or manual address changes.
Real-Time Risk & Strategy
Know your next move. Every response comes with a two-part breakdown: a ready-to-send buyer reply plus an internal strategy summary flagged with risk levels (Low, Medium, High).
Built for Marketplace Rules
Written around marketplace policies. Formally structured for Amazon and eBay (Sie / Vous / Usted); warm and personalized with buyer names and shop signatures for Etsy (Du / Tú).
Won't Cave to Review Threats
Never get held hostage. When buyers threaten 1-star reviews for free items, SwiftReply stays polite, doesn't give in, and sticks to official policies.
Simple pricing
Start free. Upgrade when your inbox grows. Cancel any time.
It pays for itself. One unauthorized refund or one lost A-to-z claim you avoid can cost more than a month of any paid plan.
FAQ
Can Amazon, Etsy, or eBay ban my store for using AI-generated replies?
Marketplaces focus on standard customer service compliance, not on who typed the words. SwiftReply AI acts as a smart assistant: it drafts professional replies written around marketplace policies, directly in your browser. You review every message before sending, so you stay in full control of what goes out from your account.
Which marketplaces are supported?
Amazon, Etsy and eBay. On other sites you can enable the extension manually from the side panel.
Do I need to review the reply before sending?
Yes. SwiftReply drafts the message; you read it, edit if needed, and send it yourself. Always check facts such as refunds, dates and amounts.
How does SwiftReply prevent incorrect or hallucinated refunds?
Refunds are locked by default. Unless you explicitly allow one in the Your Notes field, SwiftReply won't promise a refund or replacement, and it never invents amounts, percentages or coupon codes. It points the buyer to the marketplace's official return process instead. Risky messages, including attempts to trick the AI, are flagged in the strategy note, and you review every reply before sending.
Does it support multiple languages?
Yes. SwiftReply detects the language of the message you highlight and writes the reply in it: English, German, French, Spanish, Italian, Portuguese, Russian, Chinese, Vietnamese or Turkish. If a message is too short to tell, it uses the storefront's language or your default reply language. You get the strategy note in your own language, plus a word-for-word translation of the reply, so you can check what you send even if you don't speak the buyer's language.
Do you store or train AI on my buyer messages?
No. Only the text you highlight is sent, once, to generate your reply. We don't store message text or replies on our servers, and your messages are not used to train AI models. Our AI provider (OpenAI) may keep API data for up to 30 days solely to monitor for abuse, then deletes it. Details are in the Privacy Policy.
Can I cancel or get a refund?
You can cancel at any time. Refund conditions are in our Terms of Service.
Are you affiliated with Amazon, Etsy or eBay?
No. SwiftReply AI is an independent product and is not endorsed by any marketplace.
Protect Your Store & Save Hours Every Day
Try 10 free replies every month.
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