Terms of Service for SwiftReply AI

Last updated: October 12, 2026

1. Agreement and who we are

These Terms of Service ("Terms") are a contract between you and Alisa Solomina, a sole trader (empresária em nome individual) based in Figueira da Foz, Portugal ("we", "us", "our"). They govern your use of the SwiftReply AI Chrome extension, the website at swift-reply.com and the related backend (together, the "Service"). By creating an account or using the Service you accept these Terms. If you do not accept them, do not use the Service.

How we handle your data is described in our Privacy Policy, which forms part of these Terms.

You must be at least 18 years old, or the age of legal majority where you live, to use the Service. If you use it on behalf of a business, you confirm that you are authorised to bind that business to these Terms.

The Service is intended for professional use: by creating an account you confirm that you use it for your business or trade as a seller, and not as a consumer. If, despite this, the law treats you as a consumer, the mandatory consumer rights of your country continue to apply to you (see sections 8.6, 12, 13 and 14).

2. What the Service does

SwiftReply AI helps online sellers draft replies to buyer messages. You select a buyer's message on a marketplace page, the Service sends it to an AI model, and returns a suggested reply, a translation of it, and an internal strategy analysis for you.

SwiftReply AI is an independent product. It is not affiliated with, endorsed by or sponsored by Amazon, Etsy, eBay, OpenAI, or any other marketplace or provider. All trademarks belong to their owners.

3. Your account

• You must provide a valid email address and keep your sign-in details secure. You are responsible for all activity under your account.
• Passwords must be at least 8 characters. Tell us promptly at support@swift-reply.com if you suspect unauthorised access.
• One person or business per account. You may not share, resell or rent out your account.
• You can delete your account at any time (see the Privacy Policy, section 7).

4. AI-generated content: your responsibility

Replies are generated by artificial intelligence and may be inaccurate, incomplete or unsuitable for your situation. The strategy analysis is a suggestion, not legal, tax, financial or professional advice.

• You must read and, where needed, edit every reply before you send it. You alone decide what is sent to your buyers.
• You are responsible for the messages you send and for complying with the rules of each marketplace (such as Amazon's Seller Code of Conduct and Communication Guidelines, Etsy's Seller Policy and eBay's messaging rules), as well as consumer-protection and other laws that apply to you.
• We do not guarantee any commercial result: that a buyer will react in a particular way, that a dispute will be resolved in your favour, or that your seller account will be unaffected by any marketplace decision.
• Output may be similar for different users, and we make no claim of exclusivity over it. As between you and us, you may use the replies you generate for your business.

5. Acceptable use

You agree not to:

• use the Service for anything unlawful, or to harass, threaten, defraud or mislead buyers or anyone else;
• circumvent marketplace rules, for example by using the Service to request or incentivise reviews, move buyers off-platform, or send prohibited content;
• submit sensitive data such as health information, ID or passport numbers, payment card details or passwords;
• attempt to bypass credit limits, bot protection or other security measures, or use bots, scripts or automation to access the Service in bulk;
• reverse engineer, scrape, overload or disrupt the Service, or use it to build a competing product or to train AI models;
• resell, sublicense or provide access to the Service to third parties, other than the buyers' messages you process for your own shop.

We may suspend or terminate access if you breach this section (see section 10).

6. Plans, credits and billing

• Credits. Each successful generation uses one credit. Credits renew in full at the start of each paid billing period. Unused credits do not roll over. If a generation fails and no reply is returned, no credit is used.
• Subscriptions renew automatically. Paid plans are billed monthly in advance through Stripe and renew each month until you cancel. Prices are shown in US dollars; applicable taxes (such as VAT) are added where required.
• Payment. Payments are processed by Stripe. We never see or store your full card number. You authorise us (through Stripe) to charge your payment method each billing period. If a payment fails, we may retry it, and may downgrade your account to the Free plan if it remains unpaid.
• Changing plans. You can upgrade or downgrade through the Stripe Customer Portal ("Manage Subscription" in the extension). A new plan starts with its full credit allowance for the new period.
• Price changes. We may change prices or plan limits. We will email you at least 30 days before a change takes effect for existing subscribers, and you may cancel before then. Until the change takes effect, your current price applies.
• Free tiers. Free and trial usage is provided as-is and may be changed or withdrawn at any time.

7. Cancellation

You can cancel your subscription at any time via "Manage Subscription" in the extension (Stripe Customer Portal), or by emailing support@swift-reply.com. Cancellation stops future charges. Unless we agree a refund under section 8, you keep paid access until the end of the billing period you already paid for, after which your account returns to the Free plan.

8. Refund Policy

8.1. 14-day money-back guarantee. If you are not satisfied with a paid plan, you can request a full refund of your first payment for a plan within 14 days of that payment, provided you have used no more than 10% of that plan's monthly generations (30 for Starter, 120 for Pro, 350 for Max). No reason is needed. Send the request from your account email to support@swift-reply.com with the subject "Refund Request". The guarantee applies once per customer, and does not apply to payments made after a refund has already been given. By paying, you agree that the Service starts immediately and that credits you have used are not refundable.

8.2. Renewals. Renewal payments are generally not refundable, because credits are available to you immediately. To avoid a renewal charge, cancel before the renewal date. As a goodwill gesture, we will refund your most recent renewal if you contact us within 14 days of that charge and have used no more than 10% of that period's generations. Earlier renewal payments are not refunded, even if the Service was not used during those periods.

8.3. Errors and outages. We will refund, in full or pro rata, charges made by mistake (for example duplicate charges), and will consider a proportionate refund or credit if a serious fault on our side prevented you from using the Service for a significant part of a billing period.

8.4. Upgrades and downgrades. Changing plans mid-period is handled by Stripe, which may prorate the difference. Downgrades do not generate a refund of the previous plan's unused time except as set out above.

8.5. Not refundable. Refunds are not given for: accounts suspended or terminated for breach of these Terms; dissatisfaction with a specific AI reply after the 14-day period has passed; marketplace decisions or outcomes; or unused credits at the end of a period.

8.6. Consumers in the EU/EEA/UK. If you are a consumer, you have a statutory right to withdraw from a distance contract within 14 days without giving a reason. The refund in 8.1 gives you at least that protection, and nothing in this Policy limits any mandatory consumer rights you have under the law of your country.

8.7. How refunds are paid. Approved refunds are returned to the original payment method through Stripe, normally within 5 to 10 business days (your bank may take longer to show it). When a refund of a subscription payment is issued, we also cancel the subscription, and your account returns to the Free plan.

9. Availability and changes to the Service

We aim to keep the Service available, but we do not guarantee uninterrupted or error-free operation. The Service depends on third parties (such as OpenAI, Supabase, Stripe and Cloudflare), and on the marketplaces' own pages, which they may change at any time and which may stop the extension from working on them. We may modify, suspend or discontinue features at any time. If we discontinue the Service entirely, we will give you reasonable notice and refund the unused part of any prepaid period.

10. Suspension and termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access immediately, with notice where practicable, if you materially breach these Terms, if required by law, or if your use puts the Service or other users at risk. Sections that by their nature should survive termination (including 4, 11, 12, 13 and 14) continue to apply afterwards.

11. Intellectual property

The Service, including the extension, website, software, design and prompts, belongs to us or our licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your own business in accordance with these Terms. You keep all rights in the content you submit (such as buyer messages and your notes) and you give us the permission needed to process it to provide the Service, as described in the Privacy Policy. You confirm that you have the right to submit that content and to process it through the Service.

If you send us feedback or suggestions, we may use them without obligation to you.

12. Disclaimers

To the extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose, accuracy of AI output, and non-infringement. We do not warrant that the Service will meet your requirements or that replies will comply with every marketplace policy or legal requirement. This does not exclude any warranty that cannot be excluded under mandatory law, including consumer law.

13. Limitation of liability

To the extent permitted by law:

• we are not liable for indirect or consequential loss, or for loss of profit, revenue, goodwill, data, sales, reviews or seller-account standing or access (including suspensions imposed by a marketplace), arising from your use of the Service or from content you send based on AI output;
• our total liability to you for all claims relating to the Service is limited to the greater of (a) the amount you paid us in the 3 months before the event that gave rise to the claim and (b) EUR 50.

Nothing in these Terms limits or excludes liability that cannot be limited by law, such as liability for death or personal injury caused by negligence, for fraud, or for intentional or grossly negligent misconduct, nor any mandatory rights you have as a consumer.

You agree to indemnify us against claims by third parties (including buyers and marketplaces) arising from your breach of these Terms or from your misuse of the Service, to the extent permitted by law. This paragraph does not apply to you if the law treats you as a consumer.

14. Governing law and disputes

These Terms are governed by the laws of Portugal, without prejudice to mandatory consumer-protection rules of the country where you live. Please contact us first at support@swift-reply.com and we will try to resolve any complaint within 30 days.

If we cannot resolve a dispute, the courts of the judicial district of Figueira da Foz, Portugal have jurisdiction, except that if you are a consumer, you may also bring proceedings in the courts of your country of residence where mandatory law allows it. Consumers can also use the EU's online dispute resolution platform at ec.europa.eu/consumers/odr, or the Portuguese online complaints book at www.livroreclamacoes.pt.

15. Changes to these Terms

We may update these Terms. We will email you about material changes at least 14 days before they take effect, and the "Last updated" date above shows the current version. If you continue to use the Service after the change takes effect, you accept the updated Terms. If you do not agree, you can cancel and delete your account before then.

16. General

These Terms and the Privacy Policy are the entire agreement between you and us about the Service. If a provision is found unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver of it. You may not transfer your rights under these Terms without our consent; we may transfer ours as part of a sale of the business, with notice to you.

17. Contact