SwiftReply AI Support

Open the SwiftReply AI side panel, click Manage Subscription (in Settings, or under your plan on the main screen) and cancel in the billing portal. Cancelling stops future charges, and you keep paid access until the end of the period you already paid for, after which your account returns to the Free plan. If you cannot sign in, email us and we will cancel it for you.

Subscribers change plans in the same billing portal, via Manage Subscription. Your payment provider may prorate the difference. New customers can pick a plan under Upgrade in the extension.

Yes. You can request a full refund of your first payment for a plan within 14 days, provided you have used no more than 10% of that plan's monthly replies. Email us from your account address with the subject "Refund Request". Full conditions are in the Refund Policy.

The launch offer is 50% off the first month for new paying customers, and each customer can use it once. If your code is rejected, email us with the code and the address you used at checkout, and we will check it.

Email us from your account address with the subject "Account Deletion Request". We delete your profile and sessions within 30 days and confirm by email. Billing records are kept only as long as tax law requires. See the Privacy Policy for details.

Highlight the buyer's message on an Amazon, Etsy or eBay page, open the SwiftReply AI side panel and click Generate Smart Reply. You get a ready-to-send reply, a translation and a private strategy note. Always review the reply before sending it.

Select (highlight) the message text first, then click the extension icon. The extension reads only highlighted text. On marketplace sites outside the built-in list, allow access from the side panel when it asks. Browser system pages and local files cannot be read.

Check your spam folder and wait a couple of minutes. In the extension you can send the confirmation email again from the notice shown after you sign in, and the password-reset code again with Resend code. If it still does not arrive, email us from the same address.

The Free plan has 10 replies per month. Paid plans: Starter 300, Pro 1,200 and Max 3,500 replies per month. See pricing.

No. Only the text you highlight is sent once to generate your reply; we do not keep message text or replies on our servers, and they are not used to train AI models. Details are in the Privacy Policy.